Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services. We are committed to safeguarding your data and respecting your privacy in accordance with applicable laws and best practices.

Introduction

We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

This website is operated by PC-Repair (pc-r.co.uk) (“we”, “us”, “our”).
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details provided on our website.

What Personal Data We Collect

We may collect and process the following personal information:

  • Mitchell Carroll
  • mitchell@pc-r.co.uk
  • 07544596165
  • Contact Page

We do not intentionally collect sensitive personal data.

How We Use Your Data

We only use your personal data where it is necessary and lawful to do so. This includes:

  • Responding to enquiries
  • Providing quotes or repair services
  • Communicating with you about your repair or service request
  • Improving our website and services

We will never use your data for purposes you would not reasonably expect.

Lawful Basis for Processing

Under UK GDPR, we process personal data under the following lawful bases:

  • Consent – where you have provided information voluntarily (e.g. contact forms)
  • Contract – where data is required to provide a service you have requested
  • Legitimate interests – to operate and improve our business and website

Analytics and Website Data

We may use analytics tools (such as Google Analytics) to collect anonymous information about how visitors use our website. This may include pages visited, time spent on the site, and general location data.

This information:

  • Is collected in an aggregated and anonymised form where possible
  • Is used only to improve website performance and usability
  • Does not personally identify you

For more details, please see our Cookie Policy.

Sharing Your Data

We do not sell, rent, or trade your personal data to third parties.
Your information will only be shared where:

  • It is necessary to provide a service you have requested
  • We are legally required to do so

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Personal data is only retained for as long as necessary to fulfil its purpose or meet legal requirements.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise any of these rights, please contact us.

Cookies

Our website uses cookies to improve functionality and analyse usage. For full details on how cookies are used and how you can manage them, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details provided on our website.